Hudabeautyusshop Customer Service Policy
At Hudabeautyusshop, your satisfaction is our top priority. We strive to provide exceptional service alongside our premium beauty products—from the moment you browse our site to after your order arrives. This Customer Service Policy outlines the support you can expect, as well as key guidelines to ensure a smooth shopping experience for all our customers.
1. Contact & Support Channels
We’re here to assist you with any questions, concerns, or feedback. Our primary support channel is:
We aim to respond to all emails within 24-48 business hours (excluding weekends and holidays). Whether you need help with product details, order tracking, returns, or application tips, our dedicated team is ready to assist.
2. Order & Shipping Support
Order Confirmation
Upon placing an order, you’ll receive a confirmation email with your order number, product details, and shipping information. If you don’t receive this email within 1 hour, please check your spam folder or contact us to verify your order status.
Shipping Inquiries
We provide tracking numbers for all orders once they’re dispatched. You can use the tracking link in your shipping confirmation email to monitor delivery progress. If your order is delayed, lost, or damaged during transit, please contact us immediately with your order number and relevant details—we’ll work with our shipping partners to resolve the issue promptly.
Order Modifications/Cancellations
We process orders quickly to ensure timely delivery, so order modifications (e.g., changing products, addresses) or cancellations must be requested within 12 hours of placing your order. After 12 hours, we cannot guarantee changes, as your order may have already been packed or shipped. To request a modification or cancellation, email us with your order number and desired changes.
3. Returns & Refunds
We want you to love your beauty products—if you’re not completely satisfied, we offer a hassle-free return policy for eligible items:
Eligibility
- Returns are accepted within 30 days of delivery (verified by tracking).
- Products must be unused, unopened, and in their original packaging (e.g., sealed blush compacts, untested lip products, unused makeup brushes). Opened or used beauty products cannot be returned due to hygiene and safety standards, unless they are defective.
- Defective or damaged products: If you receive a product that is broken, expired, or malfunctioning (e.g., dried-out lipstick, faulty brush bristles), please contact us within 7 days of delivery with photos of the issue—we’ll arrange a free replacement or full refund.
Return Process
- Email us at [email protected] with your order number, reason for return, and photos of the unopened/unused product (or defective item).
- Our team will review your request and send a return authorization (RA) number and return shipping instructions within 48 hours.
- Ship the item back to us with the RA number clearly marked on the package. Please retain your shipping receipt for tracking.
- Once we receive and inspect the returned item (3-5 business days after delivery to our warehouse), we’ll process your refund or replacement. Refunds will be issued to your original payment method within 5-7 business days.
Non-Returnable Items
- Opened/used color cosmetics (blush, lipstick, lip gloss, concealer) and base makeup (primer, foundation) due to hygiene concerns.
- Makeup brushes that have been used or washed.
- Gift cards (non-refundable and non-transferable).
4. Product Information & Support
We strive to provide accurate, detailed descriptions for every product (including ingredients, shade ranges, and skin type compatibility) on our website. If you need additional information—such as allergy concerns, application tips, or shade matching—please contact us. Our team includes beauty enthusiasts with expertise in our product lineup, and we’re happy to help you find the perfect fit.
5. Privacy & Security
Your personal and payment information is protected by industry-standard security measures. We never share your data with third parties (except shipping partners to fulfill your order) and adhere to strict privacy guidelines. For more details, please review our Privacy Policy.
6. Feedback & Suggestions
We value your input! If you have ideas to improve our products, website, or customer service, please email us at
[email protected]. Your feedback helps us grow and better serve the Hudabeautyusshop community.
Thank you for choosing Hudabeautyusshop. We’re committed to making your beauty shopping experience seamless, enjoyable, and supported—every step of the way.
