Refund Policy

Hudabeautyusshop Refund Policy

At Hudabeautyusshop, we want you to be completely satisfied with your beauty purchases. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility criteria, processing timelines, and exceptions—designed to be transparent and fair for all our customers. By placing an order with us, you agree to comply with this policy.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

1.1 Timeframe

  • Refund requests must be submitted within 30 days of delivery (verified by your order’s tracking information). Requests received after 30 days will not be processed.
  • For defective, damaged, or incorrect products: Notify us within 7 days of delivery to be eligible for a full refund (no return required for defective items in most cases—see Section 3 for details).

1.2 Product Condition

  • Unopened/Unused Products: Blush, loose powder, concealer, lip products (lipstick/lip gloss), makeup brushes, primer, foundation, and other cosmetics must be in their original, unopened, and sealed packaging. This is strictly enforced due to hygiene and safety standards for beauty products.
  • Opened/Used Products: Refunds are not available for opened or used cosmetics (including swatched lipsticks, tested concealers, or washed makeup brushes) unless the product is defective or was shipped in error.
  • Original Packaging: All returned items must include original boxes, tags, or packaging materials (e.g., brush cases, blush compacts) to be eligible for a refund.

1.3 Non-Refundable Items

The following items are not eligible for refunds under any circumstances:
  • Opened/used color cosmetics and base makeup (except defective items).
  • Gift cards (non-transferable and non-refundable).
  • Custom or personalized products (if applicable).

2. How to Request a Refund

Follow these steps to submit a refund request:
  1. Contact Customer Service: Email us at [email protected] with the subject line "Refund Request". Include:
    • Your full name, order number, and delivery date.
    • Reason for the refund (e.g., defective product, wrong item received, unused/unopened return).
    • Photos/videos of the product (required for defective, damaged, or incorrect items—show packaging and product issue clearly).
  1. Receive Return Authorization (RA): Our team will review your request within 48 business hours. If approved, we’ll send an RA number and detailed return instructions (including our warehouse address, if a return is required).
  1. Return the Product (if applicable): For unused/unopened items, ship the product back to us with the RA number clearly marked on the package. You are responsible for return shipping costs unless the refund is due to our error (e.g., wrong item shipped, defective product). Retain your shipping receipt for tracking.

3. Refund Scenarios & Processing

3.1 Defective, Damaged, or Incorrect Products

  • If you receive a product that is broken (e.g., cracked blush compact, shattered loose powder), expired, malfunctioning (e.g., dried-out lipstick), or not what you ordered (e.g., wrong shade of foundation), we will issue a full refund (including original shipping costs) or replacement—your choice.
  • In most cases, we do not require you to return defective/damaged items (to avoid further inconvenience). We may ask for photos/videos to verify the issue, and we’ll process the refund within 5-7 business days of approval.

3.2 Unused/Unopened Returns

  • Once we receive and inspect your returned item (3-5 business days after delivery to our warehouse), we’ll confirm eligibility and process your refund.
  • Refunds will be issued to your original payment method (e.g., credit card, PayPal) within 5-7 business days of inspection.
  • Original shipping costs are non-refundable for unused/unopened returns (unless the return is due to our error).

3.3 Late/Delayed Refunds

If you haven’t received your refund within 10 business days of processing, contact your payment provider first (refunds may take additional time to reflect in your account). If the issue persists, email us with your refund confirmation details for follow-up.

4. Exceptions & Limitations

  • We reserve the right to deny a refund if the product is returned in non-eligible condition (e.g., opened, damaged due to customer misuse, or missing original packaging).
  • Refunds will not include return shipping costs unless the return is a result of our error.
  • For orders placed during promotions or sales, refunds will be issued for the amount you paid (not the original retail price).

5. Contact Us

If you have questions about our Refund Policy or need assistance with a refund request, please email us at [email protected]. We aim to resolve all refund inquiries promptly and fairly.
Thank you for choosing Hudabeautyusshop. We value your trust and are committed to ensuring a positive shopping experience—even if things don’t go as planned.